Shipping & Returns

SHIPPING

One of the benefits of becoming a Tassos Traveler Rewards Member is immediate eligibility for our Flat Rate Shipping. Each time you log into your Tassos rewards account, purchase the minimum requirement of $20 or up to 18 jars of Tassos product and ship to one single location, you receive the flat rate of $9.99 (UPS ground service). Need it sooner? You may choose one of our expedited options.  

If you do not wish to sign-up or sign-in to the Tassos Traveler Rewards Program, we offer the following UPS and USPS shipping options:

  • TRAVELER REWARDS MEMBER
    • ​Flat Rate (standard “ground” service, up to 5 days)
  • UPS
    • Ground 
    • Next Day Air 
    • Next Day Air Saver
    • Next Day Air Early AM
    • Two Day 
    • Three Day Select
  • USPS Priority Shipping*
    • Priority Mail
    • Priority Mail Express
    • First-Class Package - Retail
    • USPS is the only option for APO, PO Box addresses, Alaska and Hawaii shipments

RETURNS

At Tassos we strive to provide a first-class experience to our customers and if that means you need to return or exchange an item purchased at tassos.com, we are here to help.  Assist us by letting us know the reason for your return by sending an email with your order details to frontdesk@tassos.com. You can also reach out to us via telephone by calling 1-800-4-TASSOS (1-800-482-7767).

If you ordered the incorrect product or wish to try something new, please refer to our return and exchange policy.

HOW TO CHANGE OR CANCEL AN ORDER

To make a change or cancel your order, please contact us via email at frontdesk@tassos.com or call us at 1-800-482-7767.  You have until 3:00 pm CST the day after your order was placed to contact us about a change or cancellation.  After that time, your order cannot be changed or cancelled.  We take pride in packing and shipping your order quickly.  Orders that come in by 11:00 a.m. CST on any business day will ship the same day.  Orders placed on weekends or holidays will ship the next business day.

HOW TO RETURN OR EXCHANGE A PRODUCT PURCHASED ON TASSOS.COM

To return or exchange a tassos.com purchase, contact us via email at frontdesk@tassos.com or call us at 1-800-482-7767 within 14 days from the date of purchase.  For approved returns, your refund will be returned to your method of payment within 5 business days.  Please note that original shipping costs will not be refunded on a return.   

RETURNS 

The Tassos Company, Inc. 

2575 White Oak Circle

Aurora, IL 60502

HOW TO RETURN AN ITEM DAMAGED IN TRANSIT

We take great care with our packaging. If you do receive product that is damaged, take a picture of the item with your phone and send it to us via email to frontdesk@tassos.com within 7 days of the purchase.  We may request the item be returned to Tassos.  If this is the case, we assist you with shipping the items back to us in the original packing material.

RETURNING GIFTS

Gifts are non-refundable, non-exchangeable and non-returnable.  

 

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