Frequently Asked Questions


How do I open a business account?

For individualized care, please select the Merchant Account tab at the top of the page and a Tassos Concierge will direct you through the steps to opening a business account. 

What are the benefits of opening a Rewards Program account?

Our website provides one-stop shopping for the Tassos® family of products. You will enjoy deep savings by registering and joining our Tassos Traveler Rewards Program, formerly known as the Tassos Loyalty Program. 

It’s quite simple - the more you choose Tassos®, the more you save. Members who are signed into their Tassos® account are eligible for the flat-rate shipping of $12.99 (UPS Only), percentage discounts, and special prices on promotional items.

How much is flat rate shipping if I am a Tassos rewards member and I purchase over 6 items?

You will be charged an additional $12.99 for every 6 items you order.

What is the difference between flat rate shipping verses UPS Ground shipping?

Both are UPS ground shipping methods. The flat rate shipping is a bonus price for all Tassos rewards members who submit orders while signed into their Tassos account.

Can I ship to multiple addresses?

Yes, you can ship to multiple addresses and shipping costs will be applied to each ship to location.

How do you apply (redeem) reward points to purchases?

Select the word "apply" on the payment page under Reward Points and Gift Certificates category when checking out.

How do I view my available reward points in my Tassos account?

Log into your account, select My Account at the top of the page and select Reward Points.

When will I receive my promotion code for 20% off my second order?

Promotion codes are sent out on the first business day of each month. For example, if you signed up for an account on 6/3/22, you would receive your promotion code on the first business day in July 2022. 

Does Tassos have a minimum purchase requirement?

$20 for all purchases including discounted promotional items.

Does Tassos offer free shipping?

No, but we have a great rewards program that offers a flat rate shipping cost of $12.99 that is locked in up to every 6 items.

How many units can I buy of one particular item per order?

You may buy 35 units of one single item per order. You can purchase other items along with the 35 units. Any order over 35 units of one particular item will automatically be credited back to your method of payment without prior notification.

How do refunds get issued when reward points are applied on purchases?

Credits will be issued back to the reward point balance first, if used, and then any remaining dollar balance will go back to the method of payment used during checkout.

Do you offer refunds or coupons for Tassos brand items that are purchased outside of Tassos website?

No, we do not offer coupons and we only issue refunds if product is purchased on our website, Conditions may apply. Please see Shipping and Returns | Tassos

What method of payments do you accept?

Visa, Mastercard, American Express, Discover and PayPal.


  1. Are your products safe for people with gluten and peanut/nut allergies?

All Tassos® products except for the Rusks are naturally gluten free being that they are either fruits or vegetables. We do not use any ingredients with gluten except for Rusks and our others products do not come into contact with foods that contain gluten. 

The only nut we use is the almond in our almond-stuffed olive. These olives are hand stuffed in a restricted area, and they are pasteurized on a specific production line.  

All products containing dairy and tree nuts are processed in restricted areas. 

Tassos® products are also non-GMO and are free of additives, chemicals, synthetic pesticides, and artificial coloring.

  1. My olives have gone past the Best Before Date. Are they safe to consume?

All our products carry a Best Before Date (BBD). Rather than being an expiration date, it represents the date before which the product retains all of its original taste and nutritional values. After the BBD, these qualities may begin to decline, but the product is still good to eat. Please check the quality of any product before discarding based on a BBD.

Request your copy of our Handy Storage Guide by requesting through Contact Us or

  1. There is no date on my product. Is it still good to consume?

Please select Contact Us and one of our representatives will be able to tell you the Best Before Date (BBD) from the code on the jar, if available. Again, the BBD is not an expiration date and in all likelihood the product is perfectly tasty and good to eat. If the taste, color or smell is off, do as you do with all other food; by abiding by the saying, “When in doubt, throw it out.”

  1. Where can I buy Tassos products?

Tassos does have distribution throughout the U.S. at local grocers in addition to the wholesale club, Costco.  We do not, however, have a specific list of retailers throughout the U.S. that may carry our products outside of the Chicagoland area. We would advise that you call your local grocery store before your visit to verify that they do or do not have product in stock. 

  1. Where do you ship?

We ship to all states within the contiguous United States in addition to Alaska and Hawaii. At this time, we do not ship to outer U.S. territories, or internationally. Please sign up for our Newsletter to be notified as soon as we offer this service.

  1. Is there any alcohol in your olive brine with wine vinegar?

All vinegars (white, wine, or balsamic) start from a weak alcohol source. In both our wine and balsamic vinegars, most, but not all, of the alcohol molecules present during the fermentation process are broken down. Regardless of the process used to make a vinegar, there will remain a small traceable amount. Because vinegar is not an alcoholic product, commercial vinegars do not require a label that lists this percentage.

For those avoiding alcohol due to medical, ethical, or religious reasons, our olive brines with wine vinegar are pasteurized at over 160°, the temperature required to evaporate alcohol. Our balsamic vinegars are not pasteurized, so there is no way to gauge their trace alcohol amount.

  1. I bought a jar of olives, and they were not as good as other jars I have bought. Why the difference in quality?

Our goal is for each of our olives to be superior in texture and rich in flavor. We want to know if one of our jars has fallen short of our standards. As with other agricultural crops, our olives are influenced by the weather and climate during their growing season, like other crops, not all olives on the tree reach ripeness at the same time. We select only the best from the year’s crop based on size and texture.

  1. I bought both your sundried tomatoes. Do I need to refrigerate them after opening?

Both of these products require refrigeration after opening. The United States Department of Agriculture (USDA) recommends consuming all products termed soft vegetables in about two-three weeks, but product may last longer based on proper storage and product retrieval. Both of these vegetables are packed in either Tassos® Extra Virgin Olive Oil and vegetable oil, once opened and refrigerated, they frequently have a much longer shelf life. Always keep the tomatoes and peppers submerged in their brine.

Refrigeration may solidify both these oils, causing the oil to thicken and become white. While this is perfectly safe to eat, we recommend bringing the jar back to room temperature to reliquify the oil. If a white film develops that does not dissipate at room temperature, mold may have developed; we would then advise you to discard this product.

For easy, delicious dishes using both of these products, click on the Recipes. 

  1. There appears to be a film on the brine; is that what it is, and if not, how can I avoid throwing away a perfectly good food?

There are probably two common and harmless processes going on.

 a. A natural part of the curing (fermentation) process has created a film across the top of the brine. This is harmless; simply spoon it off, and the olives are perfectly fine to eat.

 b. All olives release small amounts of their oil into the brine, and several of our brines contain olive or vegetable oil. Once refrigerated, the oil will thicken and become opaque. Once the jar is returned to room temperature, this will dissipate. If you don’t want to wait for it to return to room temperature, just spoon it off.

However, a brine doesn’t guarantee that food will not spoil. All foods can be inadvertently exposed to contaminants that are naturally part of our environment, particularly mold spores. Please dispose of food with a film or growth that looks like mold. If you’re not sure, follow the age-old adage, “When in doubt, throw it out.”

We do not use preservatives, chemicals, additives or dyes in our products. Please email us at and request a copy of our Handy Storage Guide for olives and brined vegetables.

10. There is mold growing on my olives. Are they safe to consume if I discard the mold?

To give you some insight with Tassos brand products, we are proud to offer foods without preservatives, chemicals, additives or dyes and with a lowered brine salt content.  This ensures a delicious premium olive and is good for our health and environment, but it does require us to be more conscientious about basic food safety once a jar is opened.   Our olives are jarred in an anaerobic (vacuum) environment and then pasteurized.  Once opened, a jar becomes an aerobic (oxygen) environment that is hospitable for mold and bacteria to grow. Molds and bacteria are hardy and ever present.  They can grow in the brines of fermented fruits and vegetables and are not deterred by refrigeration. 

Request a copy of our Handy Olive Storage Guide for tips on how to properly store and retrieve olives at 

11. How long are your olives and Peppers good for and/or what is the shelf life once opened?

Most Tassos products are recommended to consume within 2-3 weeks, but the product may last longer if stored and retrieved properly.

Request a copy of our Handy Storage Guide for olives and brined vegetables.

12. Do pitted olives contain pits and/or pit fragments?

Olives may contain pits and/or pit fragments which is why there is a disclaimer on the label of every jar of olives. Please consume with caution.

13. What is the peppery taste in Tassos olive oils?

The peppery taste is antioxidants.

14. Where do I find a list of ingredients and nutritional information on Tassos website for all products?

Select the product you wish to review and then click on the magnifying glass on the lower right side of the product picture.

15. Where can I locate recipes or ways to use Tassos olive brine?

Go to our Contact Us page or email us directly at and request a copy of our Don't Toss That Liquid ebooklet.

16. What are other ways I can use Tassos Extra Virgin Olive Oil?

Go to our Contact Us page or email us directly at and request a copy of Let's Get Cooking with Extra Virgin Olive Oil booklet.



Can I freeze your unstuffed olives?

Yes, whether pitted or whole, you may freeze them. There may be some minor texture changes from the impact of freezing.   If this occurs and the consequence is not pleasing, simply use the defrosted olives in cooking, such as in olive bread, pizza, pasta sauces as any texture changes will not be noticeable. See our Recipes page for lots of ideas for cooking with olives.

The key to freezing olives is to remove them from the brine, gently rinse in cold water, then remove and dry.  Put them in a freezable container and date.  They are a good frozen for up to six months.  You don’t want to refreeze olives, so put them in portion sized, freezer sturdy containers.  When ready to defrost, simply put them in your refrigerator overnight.

Can I freeze your stuffed olives?

Yes and No.  Freezing olives stuffed with cheeses can change the texture of the cheeses dramatically, making them dry and unpleasant.  Olives with stuffings such as pimiento, garlic and jalapenos will be fine but again, with all freezing there may be some texture changes.  Follow the same steps outlined above for freezing pitted and whole olives for freezing stuffed olives.

Can I freeze your Extra Virgin Olive Oil?

Yes.  Freezing will not affect its composition and keeps the oils essential fatty acids and antioxidants intact.  Extra Virgin Olive Oil is composed of many amazing fatty acids and plant antioxidants that freeze at different temperatures.  Until it freezes completely, you will notice cloudy droplets and/or small lumps form. This is a totally natural process and is no need for concern.

A very popular way to freeze Extra Virgin Olive Oil is in small single-use quantities. Herbed Olive Oil Ice Cubes  are very popular and you may read about how to make on our Recipes page.  Once frozen, transfer them to an air-tight container in your freezer.

When you have purchased a large bottle or tin of Extra Virgin Olive Oil, freezing will retain its health benefits longer.   No room to freeze then you may simply refrigerate your olive oil.  This too will maintain the flavor and the nutritional qualities.

You never want to store olive oil in plastic, and that goes for freezing. Glass is non-toxic. It does not absorb smells or discolor.  Glass makes it an excellent storage option for food but does tend to break when frozen, so we recommend freezing olive oil in tempered glass, glass labeled safe for freezing and canning glass jars are perfect for long-term freezing.

Do the cheeses that are used to stuff your olives and peppers contain animal rennet?

We do not use any animal rennet.  All the cheeses we use for stuffing our olives and peppers are perfectly suitable for vegetarians that consume cheese.

What is the Omega-9, antioxidant, and polyphenol contents of your olive oils?

Even though the polyphenol content in all Extra Virgin Olive Oils varies from harvest to harvest, our oils come from olive trees grown on the Greek island of Crete. The biogeography of this island is conducive to producing olives with exceptionally high polyphenol and antioxidant content and up to 85% omega-9 total fat content.

Extra Virgin Olive Oil contains the highest content of omega-9 (monounsaturated fatty acids, including oleic acid) among all natural plant oils. We know that omega-3 is an important essential fatty acid in our diets; however, without adequate omega-9, omega-3 will not convert readily into components for the body to use.

The United States Food and Drug Administration (FDA) has approved a qualified health claim on olive oil labels stating that the oil supports heart health and reduces the risk of coronary heart disease due to its unsaturated fat content. In fact, our Extra Virgin Olive Oils are American Heart Association certified.

The European Food Safety Authority, in Commission Regulation (EU) No 432/2012, approved the health claim that olive oil polyphenols are natural health-protective antioxidants that contribute to the protection of blood lipids from oxidative stress. For olive oils to make this claim, each 20 g of olive oil must include at least 5 mg of hydroxytyrosol—a phenolic compound—and its derivatives, and the label must state that the beneficial effect is obtained with a daily intake of 20 g. Our Extra Virgin Olive Oil far exceeds this level of polyphenols.

Read our short blog posts on why our Cretan produced Extra Virgin Olive Oils are ultra-healthy and request a copy of Let's Get Cooking with Extra Virgin Olive Oil through Contact Us or


Email us at and a Tassos Concierge is available to help you.